Frequently asked questions

Start by considering where the product will be placed, how many people will use it, and whether it’s for personal or commercial use. Our quiz will help you get started; personalized advice is available if you’d like to go through the options.

Plan the transport route, a level and load-bearing surface, and a suitable electrical connection. An ice bath also requires ventilation and drainage. Always check the requirements for the model and the options you select.

Shipping costs depend on the product and delivery address and will be displayed at checkout or confirmed in your quote. If you need assistance carrying items inside, a crane lift, or special placement, this must be confirmed before placing your order.

Delivery time depends on the model, the selected configuration, and the destination. Please contact us for the current delivery status and a confirmed estimate before placing your order, especially if you need the product by a specific date.

Warranty terms may vary depending on the product and whether it is for personal or commercial use. Please ask us to confirm the terms of your purchase. Read our refund policy for current return terms.

Email kontakt@swedishcold.se or use the contact form. Please specify the model, intended use, and your question. If you have a question about an existing order, the order number will help us locate the correct documentation.