Conditions of use
General Terms and Conditions
Updated on January 1, 2025
Terms & Conditions
For the sake of clarity, in the following text we will refer to the customer as “you,” Swedish Cold and Recovery AB as “we,” and www.SwedishCold.com as “the Website.”
These terms and conditions are designed to protect you as a customer, and we ask that you read them carefully before completing a purchase. Purchases made on the website are subject to these terms and conditions.
Swedish Cold is not liable for circumstances beyond its control. Please refer to the Swedish Act on Distance Contracts and Contracts Concluded Outside of Business Premises (2005:59).
Prices
We do not require a minimum order amount or a minimum number of products per order. This gives you, the consumer, the freedom to choose from our product range. We reserve the right to change prices, adjust inventory levels, and correct obvious typographical errors on the website. We hope and trust that you, as a customer, will understand this.
Payment
The available payment methods are displayed at checkout.
Are you under 18 years of age? If so, you must obtain consent from a parent or guardian before the purchase can be completed.
For special orders or invoices issued by Swedish Cold where payment is not made by the due date, late payment interest at the reference rate plus 9.00% will be charged, along with a late payment fee.
Delivery and Shipping
Shipping Costs
We work with DHL, PostNord, Budbee, and Instabox as our shipping partners.
We use the contact information you provided at the time of purchase to send you notifications regarding your order. Swedish Cold is not liable for delivery issues caused by incorrect contact information. Please check your information carefully.
Swedish Cold assumes no liability for delivery delays.
Delivery Time
Orders placed on business days before 12:00 p.m. are usually shipped from our warehouse the same day. Delivery takes 1–5 business days for products that are in stock. However, delivery times may be longer during sales and on holidays.
If a product is out of stock, it can be shipped from our international warehouse, which may take 3–12 weeks. Limited editions are sold on a "first come, first served" basis and will not be restocked. If the product is sold out, the amount will be refunded.
We ship worldwide.
Exchanges and Returns
Right of Withdrawal
Under the Consumer Sales Act, you always have a 14-day right of withdrawal. However, this right of withdrawal does not apply to custom-made products, special projects, discounted products, or personalized products.
To exercise your right of withdrawal, the product must be returned to us within 14 days of receipt. A completed return form must be included for the return to be approved. Please contact us by email directly at kontakt@swedishcold.com to receive a return form.
As the customer, you are responsible for the return shipping costs. Once we have received and approved the return, the product price will be refunded; however, shipping costs will not be refunded.
The product must be returned in its original, unused condition. This means that labels, Velcro straps, and protective films must be undamaged. If the product is damaged, Swedish Cold has the legal right to charge a deduction for loss of value of up to 100% of the product’s value if it is deemed unsellable.
Exchange
We do not process direct exchanges. If you would like to exchange a product, you must return it and place a new order. For returns under 499 SEK/NOK, you can contact customer service to receive a code for free shipping on your new order.
The Complaint
You have the right to file a complaint about a product within one week of discovering the defect. The complaint must include proof that the product was purchased from Swedish Cold. If the complaint is approved, Swedish Cold has the right to compensate the consumer with a new item, either a similar item or an equivalent item.
If we determine that the product is not defective under the Consumer Protection Act, we reserve the right to reject the complaint. In the event of a dispute, we will follow the guidelines of the General Complaints Board (ARN).
Unclaimed Packages
For unclaimed packages, we charge up to 3,500 SEK to cover shipping and administrative costs.
The customer is responsible for customs duties and taxes. Shipments that are not paid for will be destroyed or returned to the sender without a refund.
Purchases Through Resellers
If you purchased your product from a retailer, please contact the retailer with any questions regarding returns and complaints.
Used Products
Products purchased by private individuals are excluded from our service and our return policy.
Further Information
Swedish Cold is not liable for accidents that occur while using our products.
Please note that product images on the website may show additional accessories. The product description specifies what is included in the package. The color of the product may also differ from the images on the website.
The Campaign
Discounts and promotions cannot be applied retroactively. They apply exclusively to new orders placed during the promotional period.
Force Majeure
Swedish Cold is not liable for delays or defects caused by unforeseen events such as war, strikes, natural disasters, changes in the law, or delivery problems from subcontractors.
This version contains updated information on worldwide shipping and the company's terms and conditions.