Privacy Policy
Privacy policy
Last updated: 2025-01-01
This Privacy Policy describes how SwedishCold.com (the "Site", "we", "us" or "our") collects, uses and shares your personal information when you visit our Site, use our services or shop from SwedishCold.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For the purposes of this Policy, "you" and "your" means the user of the Services, whether you are a customer, visitor to the Site, or other individual whose information we have collected under this Policy.
By using our Services, you consent to the collection, use and sharing of your information as described in this Privacy Policy. If you do not agree to these terms, please refrain from using the Services.
Changes to this privacy policy
We may update this policy to reflect changes in our practices or for legal reasons. Any changes will be posted on our website along with an updated "last updated" date.
What information do we collect and how is it used?
Information you provide directly to us
We may collect the following personal data that you provide to us through our services:
- Contact details: Name, address, telephone number and e-mail address.
- Order information: Invoice address, delivery address and payment confirmations.
- Account information: username, password and security questions.
- Customer support information: Information you provide in your messages to us.
Information we collect automatically
We also collect some information automatically via cookies and similar technologies:
- Usage data: Information about how you interact with our website, including device information, IP address and network connection.
Information from third parties
We may collect information about you from third parties, including payment providers and partners like Shopify.
How do we use your personal information?
- To provide our products and services, including processing your payments and handling orders.
- To communicate with you, provide customer support and send you relevant information about your purchases.
- For marketing and advertising, by sending promotions and showing relevant ads based on your interests.
- For security and fraud prevention, including detecting and preventing suspicious activities.
Cookies
We use cookies to improve the user experience and analyze user behavior on our website. You can manage cookie settings yourself in your browser.
Sharing of personal information
We may share your personal information with the following parties:
- Service providers: Such as payment processors and shipping partners.
- Marketing partners: To personalize ads and offers to you.
- Affiliates and partners: To run our business.
- Legal requirements: To comply with laws or legal requests.
Your rights and choices
Depending on where you live, you may have the following rights:
- Right of access: Request access to the personal data we hold about you.
- Right to erasure: Request that we erase your personal data.
- Right to rectification: Request that we correct incorrect data.
- Right to portability: request that your data be transferred to another provider.
You can contact us at any time at contact us@swedishcold.se to exercise your rights.
Children's data
We do not knowingly collect information from children under 16. If you are a parent and suspect that your child has provided us with personal information, please contact us.
Security and storage of information
We take reasonable steps to protect your information, but we cannot guarantee complete security.
International users
Please note that your information may be stored and processed outside your country, including the United States. We use recognized mechanisms for data transfer in accordance with the GDPR.
Contact us
If you have any questions about our privacy policy or how we handle your data, please contact us at contact us@swedishcold.se.