Refund policy
Terms and Conditions
Updated January 1, 2025
Terms & Information
For the sake of clarity, in the following text we refer to the customer as "you," to Swedish Cold and Recovery AB as "we," and to www.SwedishCold.com as "the website".
These terms are designed to protect you as a customer, and we ask that you read them carefully before completing a purchase. Purchases made on the website are subject to these terms.
Swedish Cold is not liable for circumstances beyond its control. We refer to the Swedish Act on Distance Contracts and Contracts Concluded Outside Business Premises (2005:59).
Prices
All prices on the website are displayed in local currencies, such as SEK or USD.
We have no minimum order requirement or minimum number of products per order. This gives you, as a consumer, the freedom to choose from our selection. We reserve the right to change prices, adjust inventory levels, and correct obvious typographical errors on the website. We hope and believe that you, as a customer, will understand this.
Payment
Available payment methods are displayed at checkout.
Are you under 18? If so, a guardian's approval is required before the purchase can be completed.
For special orders or invoices from Swedish Cold where payment is not made by the due date, late-payment interest is charged at the reference rate plus 9.00%, along with a reminder fee.
Delivery and Shipping
Shipping charges
We use DHL, PostNord, Budbee, and Instabox as our shipping partners.
We use the contact information you provided at the time of purchase to send notifications about your order. Swedish Cold is not liable for delivery issues caused by incorrect contact information. Please check your information carefully.
Swedish Cold accepts no liability for delivery delays.
Delivery time
Orders placed before 12:00 p.m. on weekdays are normally shipped from our warehouse the same day. Delivery takes 1–5 business days for products in stock. However, during sales and on public holidays, delivery may take longer.
If a product is out of stock, it may be shipped from our international warehouse, which can take 3–12 weeks. Limited Edition items are sold on a "first come, first served" basis and will not be restocked. If the product is sold out, the amount will be refunded.
We ship worldwide.
Exchanges and Returns
Right of Withdrawal
You always have a 14-day right of withdrawal under the Swedish Consumer Sales Act (konsumentköplagen). However, the right of withdrawal does not apply to custom-designed products of a personal nature.
To exercise your right of withdrawal, the product must be returned to us within 14 days of receipt. A completed returns form must be included for the return to be approved. To obtain one, contact us and request it directly by email at kontakt@swedishcold.se
You, as the customer, are responsible for the cost of the return. Once we have received and approved the return, the cost of the product will be refunded, but the shipping cost will not be refunded.
The product must be returned in its original condition and unused. This means that labels, hook-and-loop fasteners, and protective plastic packaging must be intact. In the event of damage to the product, Swedish Cold is entitled to charge a deduction for loss of value as provided by law, up to 100% of the product’s value if it is deemed unsaleable.
Exchange
We do not process direct exchanges. If you wish to exchange a product, you must return it and place a new order. For returns under 499 SEK/NOK, you can contact customer service to receive a code for free shipping on your new order.
Complaints
You have the right to file a complaint about a product within 14 days of the delivery date. The complaint must include proof that the product was purchased from Swedish Cold. If a complaint is approved, Swedish Cold will cover all costs associated with replacing the item.
If we determine that the product is not defective under consumer protection law, we reserve the right to reject the complaint. In the event of a dispute, we follow the guidelines of the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN).
Unclaimed Packages
We charge up to 3,500 SEK for unclaimed packages to cover shipping and administrative costs.
The customer is responsible for customs duties and taxes. Packages for which payment has not been made will be destroyed or returned to the sender, with no refund.
Purchases Through Resellers
If you purchased your product through a reseller, you must contact the reseller with any questions regarding exchanges or complaints.
Secondhand Products
Products purchased from private individuals are not covered by our service or our complaint policy.
Other Information
Swedish Cold is not liable for accidents that occur while using our products.
Please note that product images on the website may include additional equipment. The product description specifies what is included. The color of the product may also differ from the images on the website.
Promotions
Discounts and promotions cannot be applied retroactively. They apply only to new orders placed during the promotional period.
Force Majeure
Swedish Cold is not liable for delays or defects caused by unforeseen events such as war, strikes, natural disasters, changes in legislation, or supply problems from subcontractors.
This version contains updated information about worldwide shipping and the company's terms and conditions.