Frequently asked questions

Consider where the product will be installed, how many people will use it and whether it is for home or commercial use. Our quiz helps you get started; personal advice is available to discuss your options.

Plan the delivery route, a level load-bearing base and a suitable power supply. Cold plunges also need suitable ventilation and drainage. Always check the requirements for your model and selected options.

Shipping depends on the product and delivery address and is shown at checkout or confirmed in your quote. Carry-in assistance, crane lifting or special placement must be confirmed before ordering.

Lead time depends on the model, configuration and destination. Contact us for current availability and a confirmed estimate before ordering, especially if you need the product by a particular date.

Warranty terms can vary by product and between home and commercial use. Ask us to confirm the terms for your purchase. Read our refund policy for current return conditions.

Email kontakt@swedishcold.se or use the contact form. Include the model, intended use and your question. For an existing order, including the order number helps us find the right information.