Refund policy
Terms and Conditions
Updated 2025-01-01
Terms & Information
For the sake of clarity, in the following text we refer to the customer as "you", to Swedish Cold and Recovery AB as "we", and to www.SwedishCold.com as "the website".
These terms are written to protect you as a customer, and we ask you to read through them carefully before completing a purchase. Completed purchases on the website are subject to these terms.
Swedish Cold is not liable for external circumstances. We refer to the Swedish Act on Distance Contracts and Contracts Outside Business Premises (2005:59).
Prices
All prices on the website are shown in local currencies, for example SEK or USD.
We have no minimum order requirement or minimum number of products per order. This gives you as a consumer the freedom to choose from our range. We reserve the right to change prices, adjust stock levels and correct obvious typographical errors on the website. We hope and believe that this is something you as a customer will understand.
Payment
Available payment methods are shown at checkout.
Are you under 18? Then a guardian's approval is required before the purchase can be completed.
For special orders or invoicing from Swedish Cold, where payment is not made before the due date, late payment interest is added at the reference rate +9.00 %, together with a reminder fee.
Delivery and Shipping
Shipping charges
We use DHL, PostNord, Budbee and Instabox as our shipping partners..
We use the contact details you provided at the time of purchase to send notifications about your order. Swedish Cold is not liable for delivery problems caused by incorrect contact details. Please therefore check your details carefully.
Swedish Cold accepts no liability for delivery delays.
Delivery time
Orders placed before 12.00 on weekdays are normally dispatched from our warehouse the same day. Delivery time is 1–5 working days for products in stock. During promotions and public holidays, however, the delivery time may be longer.
If a product is out of stock it may be shipped from our international warehouse, which can take 3–12 weeks. Limited Edition runs are sold on a "first come, first served" basis and will not be restocked. If the product is sold out, the amount is refunded.
We deliver worldwide.
Exchanges and Returns
Right of withdrawal
You always have a 14-day right of withdrawal under the Swedish Consumer Sales Act (konsumentköplagen). The right of withdrawal does not, however, apply to specially designed products with a personal character.
To use the right of withdrawal, the product must be returned to us within 14 days of receipt. A completed returns form must be included for the return to be approved. To obtain one, contact us and request it directly by email at; kontakt@swedishcold.se
You as the customer bear the cost of the return. Once we have received and approved the return, the cost of the product is refunded, but the shipping cost is not refunded.
The product must be returned unchanged and unused. This means that labels, hook-and-loop fastenings and protective plastics must be intact. In the event of damage to the product, Swedish Cold is entitled to charge a reduction in value as provided by law, up to 100 % of the product's value if it is deemed unsaleable.
Exchange
We do not handle direct exchanges. If you wish to exchange a product you must return it and place a new order. For returns under 499 SEK/NOK you can contact customer service for a code for free shipping on your new order.
Complaints
You have the right to make a complaint about a product within 14 days of the delivery date. The complaint must include proof that the product was purchased from Swedish Cold. Where a complaint is approved, Swedish Cold covers all costs of replacing the item.
If we consider that the product is not defective under consumer protection law, we reserve the right to reject the complaint. In the event of disputes we follow the guidelines of the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN).
Uncollected Parcels
We charge up to 3 500 SEK for uncollected parcels to cover the costs of shipping and administration.
The customer is responsible for customs duties and taxes. Consignments that are not paid for will be destroyed or returned to the sender, with no refund.
Purchases via Resellers
If you bought your product via a reseller, you must contact the reseller with any questions about exchanges and complaints.
Second-hand Products
Products bought from private individuals are not covered by our service or our complaints terms.
Other Information
Swedish Cold is not liable for accidents that occur when using our products.
Please note that product images on the website may include additional equipment. The product description states what is included. The colour of the product may also differ from the images on the website.
Promotions
Discounts and promotions cannot be applied retroactively. They apply only to new orders placed during the promotional period.
Force Majeure
Swedish Cold is not liable for delays or defects caused by unforeseen events such as war, strikes, natural disasters, changes in legislation or supply problems from subcontractors.
This version contains updated information about worldwide delivery and the company's terms.