Cancellation Policy

Some items in the store may be offered as a subscription, a pre-order, or a "try before you buy" option. This cancellation policy explains how you can change or cancel these types of purchases. Subscriptions When you purchase a subscription, you’ll receive recurring deliveries. These are based on the length of the subscription and the delivery frequency you choose. Your payment information is stored securely, and you’ll be charged for each delivery unless you choose to pay in advance. Some subscriptions renew automatically at the end of the subscription period. If you do not want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. The order confirmation emails contain links to your order. From there, you can manage your subscription. You can read more about returns and refunds in our return policy. Pre-orders When you place a pre-order, you’re purchasing a product that’s out of stock or will soon be available but isn’t currently in stock. At checkout, we may not charge you at all or may charge only a partial amount, but we’ll save your payment method and charge the full or remaining amount at a later date after the item is shipped. You can cancel a partially paid pre-order that has not yet been shipped. If the order has been shipped, you cannot cancel it, but you can request a full or partial refund. You can read more about returns and refunds in our return policy. Try Before You Buy When you purchase a “Try Before You Buy” item, we authorize your payment method before the order is shipped. You’ll have a certain amount of time to decide whether you want to keep the item. Once that time period has passed and you haven’t returned the item, we’ll charge the full amount to your payment method.